hailey@desktop:~$
Name: Hailey Kim
Major: B.S. Computer Science
Minor: Mathematics
School: University of Nevada-Las Vegas
hailey@desktop:~$
ABOUT ME
Learn more about my background and experiences below.
WORK EXPERIENCE
Customer/Tech Support Specialist
MagicDoor
August 2025 - Present
- Provide customer assistance through email, chat, phone, and video-call meeting by answering inquiries and resolving issues.
- Troubleshoot technical problems, review system logs when needed, and escalate to the engineering team when needed.
- Create support tickets for bugs and feature requests based on user feedback.
- Review and verify business information submitted by users, following up for additional documentation as needed.
IT Lab Monitor
University of Nevada-Las Vegas
August 2022 - December 2024
- Assisted 15-20 students daily with device loan requests, including ticket creation, providing essential information, and managing pickups/returns.
- Supported 10 students per day with hardware and software access, troubleshooting software installations, printer setups, and network connectivity.
- Demonstrated reliability through general lab maintenance, ensuring student safety and compliance with lab policies.
EDUCATION
Bachelor of Science in Computer Science
University of Nevada-Las Vegas
Graduated: December 2024
- Minor in Mathematics.
- Relevant coursework: Algorithms, Data Structures, Software Engineering.
SKILLS
Technical Skills
- Programming Languages: C++, Python, SQL, JavaScript, TypeScript, HTML, CSS
- Developer Tools: Git, Xcode, Visual Studio